Refund policy

New Mentalities sells merchandise products that are printed on demand by our fulfilment partner Printful.

As a result, we cannot refund items for buyer’s remorse or offer returns on products ordered in the wrong sizes. Please see the size guides provided on product pages.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on Printful's part are covered at their expense.

If you notice an issue on the products or anything else on the order, please submit a problem report to Printful customer service.

Any returns on apparel & merchandise products will be directed to Printful's UK facility rather than New Mentalities business address. When Printful receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to Printful's facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to Printful's facility and you will be liable for the cost of a reshipment (if and as applicable).

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore Printful reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.